Demixr
Privacy Policy
How we collect, use, protect, and delete data.
Last updated: July 28, 2026
Data we collect
Account information such as email, locale, and login state.
Uploaded audio, processing parameters, job status, output links, and necessary logs.
Billing status, plan type, and order identifiers. Sensitive payment details are processed by payment providers and are not stored by us.
Use of data
To provide processing, downloads, usage tracking, history, and support.
To maintain security, prevent abuse, debug issues, and meet legal/payment compliance requirements.
Retention and deletion
Uploaded audio and outputs are used for processing/downloads and are deleted within 24 hours by default.
Account, billing, and support records are retained as needed for service, compliance, tax, or dispute handling.
You can request deletion by contacting support@demixr.com, except where records must be retained for legal or security reasons.
Sharing
We do not sell personal data.
Service providers for hosting, database, payments, email, and analytics may process data to operate the service.
We may disclose information where required by law, to protect rights, or prevent abuse.
Security
We use reasonable safeguards such as access controls, signed links, and server-side permission boundaries.
No internet service is perfectly secure. Do not upload audio you are not allowed to process or highly sensitive material.